Our Commitment to Safe Play
At wg8, responsible gaming is not a checkbox — it is part of how we operate. Gambling on wg8 should be entertainment, not a source of financial stress or personal harm. We actively monitor play patterns and give every registered player access to free self-management tools at any time.
If you feel your gambling is no longer in your control, please use the tools below or contact our support team immediately. Acting early makes a real difference.
Important: Gambling involves real money and carries financial risk. Never gamble with money you cannot afford to lose. Winnings are never guaranteed.
Age Verification – 18+ Only
wg8 strictly enforces a minimum age of 18 years. No person under 18 may register an account, deposit funds, or place any bet on this platform. We verify age during the KYC process — accepted documents include your National ID Card (NID), passport, or driving licence.
If we have reason to suspect an account holder is under 18, we will suspend the account immediately and withhold any funds until identity is confirmed. Any account found to belong to a minor will be closed permanently.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. These are common signs that gambling may be causing harm:
- Spending more than you planned, or chasing losses to try to win money back.
- Borrowing money or selling belongings to fund gambling.
- Gambling interfering with work, study, or family responsibilities.
- Feeling anxious, irritable, or depressed when not gambling.
- Hiding your gambling activity from people close to you.
- Using gambling as a way to escape stress or personal problems.
If any of these apply to you, please read the sections below and reach out for help. You are not alone, and support is available.
Player Protection Tools
wg8 provides a set of responsible gaming tools directly inside your account. Log in, go to Account Settings > Responsible Gaming, and you will find all of the following options. Changes to limits that restrict your play take effect immediately. Increases to limits have a mandatory 24-hour review period before they apply.
Deposit & Spending Limits
You can set a maximum deposit amount for any of the following periods:
- Daily limit — resets at midnight (UTC+06, Bangladesh time).
- Weekly limit — resets every Monday at midnight.
- Monthly limit — resets on the first of each calendar month.
Once a deposit limit is active, no transaction will be processed that would push you past it. Lowering a limit takes effect straight away. If you want to raise a limit, the change will not apply for at least 24 hours — this cooling-off window is intentional and cannot be waived.
The minimum single deposit on wg8 is ৳500. There is no rule forcing you to deposit more than you are comfortable with.
Self-Exclusion
Self-exclusion lets you block access to your wg8 account for a fixed period. Available durations are 1 month, 3 months, 6 months, or 1 year. Once self-exclusion is active:
- You cannot log in or place bets for the full duration.
- All marketing emails and promotions will stop immediately.
- Your account balance is held safely and returned to you when the exclusion period ends.
- You cannot reverse or shorten a self-exclusion once it has started.
To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclude, or email [email protected] with the subject line "Self-Exclusion Request". Our team will process it within 2 hours.
Permanent self-exclusion is also available. If you decide you never want to use wg8 again, contact support and request a permanent closure. This cannot be reversed.
Cooling-Off Period
A cooling-off period is shorter than self-exclusion. You can pause your account for 24 hours, 48 hours, or 7 days at any time, without having to give a reason. During a cooling-off period your account is locked, but it reopens automatically when the period ends. This is useful when you feel you need a short break without committing to a longer exclusion.
Activate it from Account Settings > Take a Break, or contact live chat and a support agent will apply it for you right away.
Account Closure
You may close your wg8 account at any time by contacting our support team. Before closure, any remaining balance above the minimum withdrawal amount of ৳1,000 will be returned to your verified bKash, Nagad, Rocket, Upay, or bank account. Withdrawals are typically processed within 15 minutes for standard requests.
If you are closing your account because of a gambling problem, please tell us. We will flag your account internally so it cannot be reopened without a formal review, and we will provide links to local support resources.
Protecting Minors
If you share a device with children or young people, we strongly recommend using parental control software to block access to gambling sites. wg8 supports the use of third-party filtering tools. Make sure your wg8 account is always logged out when your device is not in your hands, and never share your login credentials.
If you suspect a minor has accessed an online gambling platform, report it directly to the platform and to a local authority. Do not leave it unreported.
Get Help & Support
If you are concerned about your own gambling, or about someone else's, please reach out. Early conversations are always easier than later ones.
Available around the clock. Open the chat icon on any wg8 page and ask for the Responsible Gaming team. Average response time is under 2 minutes.
Write to [email protected] with the subject line "Responsible Gaming". We respond within 6 hours. All communications are treated confidentially.
wg8 support agents are trained to handle responsible gaming conversations with care. You will never be judged or pressured. Our team can apply any account restriction on your behalf, even if you are having trouble finding the settings yourself.
Remember: Gambling should be enjoyable. If it stops feeling that way, using these tools is the right move — not a sign of weakness. wg8 responsible gaming features exist for exactly this reason.